Unlike computers, humans only have one processor, which usually makes us pretty useless at multitasking and retaining information. To highlight this, think back to your time growing up, and when you were first asked to rub your stomach and pat your head at the same time. I imagine it was a struggle, wasn't it?
Technology has an important, sometimes instrumental, influence on business growth.
Making a change to the way you manage your IT services brings many challenges, as well as benefits. A common challenge is clarifying what your needs are, in other words, knowing what boxes there are for you to tick in the first place.
'Ready-made' best practice approaches shed some light on how to align the IT services of a small- to medium-sized enterprise (SME) with business needs. The Information Technology Infrastructure Library (ITIL) and the International Organisation for Standardisation (ISO) provide a set of practices for effective IT service management that are adaptable for the majority of businesses, large or small. The tricky part in any adaptation is knowing how to scale the best practice approach to fit the working culture of an SME: to fit your objectives, your staff and your existing IT services and systems.