Artificial Intelligence (AI) is still a relatively vague concept for many. Most are unaware that AI has previously or is currently impacting them in their day to day life, especially within the workplace...
Making a change to the way you manage your IT services brings many challenges, as well as benefits. A common challenge is clarifying what your needs are, in other words, knowing what boxes there are for you to tick in the first place.
'Ready-made' best practice approaches shed some light on how to align the IT services of a small- to medium-sized enterprise (SME) with business needs. The Information Technology Infrastructure Library (ITIL) and the International Organisation for Standardisation (ISO) provide a set of practices for effective IT service management that are adaptable for the majority of businesses, large or small. The tricky part in any adaptation is knowing how to scale the best practice approach to fit the working culture of an SME: to fit your objectives, your staff and your existing IT services and systems.