Blog - IT Service Management Insights
IT service management to keep your business compliant for growth


Gary Swanwick

I lead Epoq-IT to deliver strategic IT service management, building strong relationships with SMEs to manage IT systems and services that support growth and align with business objectives.
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Recent Posts

How AI Impacts IT Support Services Today

Mar 30, 2019 4:44:15 PM / by Gary Swanwick posted in IT Support Services


Artificial Intelligence (AI) is still a relatively vague concept for many. Most are unaware that AI has previously or is currently impacting them in their day to day life, especially within the workplace...   

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How to tick every box for your SME’s IT service management

Feb 28, 2019 4:51:44 PM / by Gary Swanwick posted in IT Service Management


Making a change to the way you manage your IT services brings many challenges, as well as benefits. A common challenge is clarifying what your needs are, in other words, knowing what boxes there are for you to tick in the first place.

'Ready-made' best practice approaches shed some light on how to align the IT services of a small- to medium-sized enterprise (SME) with business needs. The Information Technology Infrastructure Library (ITIL) and the International Organisation for Standardisation (ISO) provide a set of practices for effective IT service management that are adaptable for the majority of businesses, large or small. The tricky part in any adaptation is knowing how to scale the best practice approach to fit the working culture of an SME: to fit your objectives, your staff and your existing IT services and systems.

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