Gary Swanwick

I lead Epoq-IT to deliver strategic IT service management, building strong relationships with SMEs to manage IT systems and services that support growth and align with business objectives.

Blog

| July 2020

Why work with an IT Managed Service Provider specialising in Pharma?

Many large Pharma firms have hundreds of people in their IT department supporting a wide range of processes from the research and development of..

Remote Working, Digital Transformation | June 2020

Digital transformation: get ready for the future!

Whatever the next few months have in store, 2020 will go down in history as a landmark year for business infrastructure – pushing companies to..

Remote Working, Business Continuity | May 2020

Is your IT infrastructure ready for longer term remote working? 

There's no doubt we're in a moment of uncertainty right now as the global spread of the COVID-19 coronavirus impacts the way we live and work here..

IT Support Services, Digital Transformation, Office 365, Innovation | September 2019

How AI Ensures your IT Support Services Run More Efficiently

Artificial Intelligence (AI) is still a relatively vague concept for many. Most are unaware that AI has previously or is currently impacting them..

IT Security | August 2019

Lessons in business continuity from the British Airways IT outage

As I’m sure you’ve seen in the news, British Airways has been hit with a series of operational problems this summer. The latest setback was last..

IT Support Services | July 2019

Marriott GDPR fine highlights need for cyber security due diligence

I’ve been looking into the episode, and what most strikes me is Marriott’s negligence in understanding the cyber security risks of what they were..

IT Service Management, IT Support Services | April 2019

How Can IT Service Management Help You Win New Business?

Technology has an important, sometimes instrumental, influence on business growth.

| February 2019

Ultimate Security and Complaince Guide to IT Services for SMEs

Making a change to the way you manage your IT services brings many challenges, as well as benefits. A common challenge is clarifying what your..